FAQs

WHAT ARE THE PAYMENT METHODS AVAILABLE?

Payment methods that can be used are all major credit card providers: Visa, Mastercard, American Express and our payment gateway partner Paypal.

Starting November 2020, Cash on Delivery will be ALSO available.

WHEN WILL MY ORDER BE SHIPPED?

Most orders for in-stock items will ship out the day after the order is placed.

Please keep in mind, orders do not ship on weekends or on these PH holidays: Christmas Day, New Year’s Day, Independence Day, Labor Day, and other major Philippine Holidays (both Special and Regular).

Orders shipped via LBC will not ship on holidays observed by them such as the ones stated above.

HOW QUICKLY ARE ORDERS DELIVERED AFTER SHIPMENT?

Once your order leaves our warehouse, the shipping method you select determines how quickly the order will arrive to your doorstep.

Domestic (PH) shipping methods:

Standard Shipping - Delivers within 1-3 weeks of shipping
Special Shipping - When applicable, shipping times will be stated

The warehouse needs 1 to 5 business days for order processing. COURIERS does not count the day it receives shipping information as a business day, so for example, you can expect an DELIVERY Next Day shipment to arrive 3 business days after the order was placed. Orders shipped via LBC/J&T might not be delivered on Saturday, Sunday, or national holidays.

International shipping methods:

International Standard — We may or may not accept international orders; please coordinate and email us: mybirthstone.com for further assistance.

CAN MY ORDER BE DELIVERED ON THE WEEKEND?

Most orders will not be delivered on the weekend. However, our chosen couriers door-to-door provider does deliver some items on Saturdays, so if you choose Standard Shipping, your order may arrive on a Saturday with your regular mail delivery.

HOW CAN I TRACK MY ORDER?

The tracking number associated with your order will be sent in your shipping confirmation email. If you didn’t receive, or cannot find your shipping confirmation email, please contact us and we will send you your tracking number directly.

Please note that some orders with Standard Shipping might not have a tracking number, but you can check the status of your order through our fulfillment center.

CAN I CHANGE OR CANCEL MY ORDER?

Orders are processed very quickly to ensure the fastest delivery possible. Because of this, an order usually cannot be changed or canceled once it has been submitted. Please be sure to check all information very carefully before placing your order. If you discover a mistake, please contact us and let us know asap.

MY ORDER HAS ALREADY SHIPPED. CAN I HAVE THE DELIVERY ADDRESS CHANGED?

The shipping address for orders that are already on their way to you cannot be changed by Slack or our fulfillment center.

Couriers is not able to change delivery addresses once an order has been shipped.

CAN I RETURN OR EXCHANGE AN ITEM I’VE PURCHASED?

Please see our Refund, Return and Exchange page. If you need to return an item or exchange it for a different size, just contact us and let us know the reason, and we’ll help right away. Items can be returned within 15 days of purchase for a refund or an exchange.

WHAT IF I ORDER SOMETHING THAT’S OUT OF STOCK?

We work very hard to prevent this from happening. Occasionally, however, orders might slip through that contain out-of-stock items. In these cases, out-of-stock item(s) or your entire order may be canceled; you will, of course, receive a refund to your credit card for any items that cannot be shipped. Our fulfillment center will also contact you to let you know that your order has been modified.

WILL I BE CHARGED A CUSTOMS FEE FOR MY ORDER?

99% of your orders are shipped within the Philippines so there is very less likely chance that you might need to pay for a customs fees (there are times that your local post office might ask for a little amount - depending on your city). Please note that the shipping fees charged for your order do not include customs fees. If you’re unsure of your city's laws and policies regarding customs fees, please contact your local customs/post office. We strongly recommend you familiarize yourself with the customs charges in your city before you place an order.